We recycle goods from major companies helping them achieve their environmental social responsibility policies. As a result we offer clothing, textiles, footwear, accessories, house wares, gifts and on occasion furniture, books, electrical items, toys and much more across our stores.
Click on a frequently asked question below to reveal the answer.
Only apply on full-priced items.
Cannot be used in conjunction with any other offer.
Not applicable to Members of Parliament.
Available in all newlife fashion stores and Home store (excludes Newlife Market Place).
Proof: Offical ID card AND/OR Blue Light Card (photo card must be shown) – will be honoured for the ID holder and cannot be shared.
We’re excited to announce (and I know you will be too) the reopening of Newlife SuperStore and Newlife at Home, located on Hemlock Way, Cannock.
You may be wondering what plans we're putting in place to keep our team members and customers safe. Newlife is dedicated to providing a limited, safe and reduced shopping experience for our customers and have put appropriate measures in place.
We have introduced a one-way customer flow in-store, with separate entrance and exit where possible along with markings on the floor to direct customers to different sections of the store. The new entrance for our SuperStore is at the front of the store (opposite the roundabout).
We are limiting the number of customers in both stores, the SuperStore to 60 customers at a time and the Home Store to 20 people at a time to allow for social distancing and we encourage people to shop alone if possible. Clear 2 meter markings will allow shoppers to queue outside safely.
From reopening, we are implementing new baskets (retiring our old blue bags). The new baskets can be easily sanitised between use. We have also implemented a new sanitiser station for hand and basket use when entering our stores.
All team members will have suitable PPE and customers are encouraged to wear protective accessories to protect themselves and others.
Both stores will have increased cleaning times by internal team members and external contracted cleaning services. We have put this in place due to the high traffic our stores receive.
Our refund policy has been extended to 45 days, and purchases made prior to store closures can be returned until 31st July only.
No refunds will be processed for the first two days of store openings and any items that are refunded will be held off the shop floor for 72 hours for the safety of customers.
All customer toilets and fitting rooms will be closed. We also encourage customers to also not try on shoes at this time. The rest and refreshment area will be closed and a new refund desk will be set up in this area. Our stores will be cashless, accepting only card payments.
Both stores have reduced opening hours. You can find these by store on our website.
It's important to keep our team members safe - please be kind to them, as we care about you. Wash your hands regularly and use sanitiser. Follow the indicated floor markers and keep 2 meters apart. Please do your part in keeping everyone safe.
We have completed a full Risk Assessment for all our stores to ensure we are Covid-Secure and are following all government safety and social distancing guidelines.
Over 16's with a Style Card - admits 1 one person (ticket price may vary)
Under 16's with a Style Card Holder - Free (no ticket or purchase required)
Tickets are non-refundable. The price of your ticket will be deducted from any transaction on the night.
On the night, normal refund policy applies.
Entry will not be permitted without a ticket, so please bring a printed or digital version of your ticket to the event.
We have been in negotiations to take the lease on a retail store on the High Street in Erdington.
For commercial reasons, we now find that we are unable to proceed with this particular lease. However, we hope to secure an alternative property in the area and will update our supporters in due course. Apologies for any inconvenience caused to those who have reached out to us.
Statement - Newlife Uttoxeter
Dated: Wed. 6th March 2019
Despite every effort and consideration of the alternatives, we regret that we must today confirm that our Uttoxeter store will close at end of day, on Saturday, 30th March 2019.
As per our previous statements, we have endeavoured for many months to find an alternative property in the area that would make it commercially viable for us to remain in the town. We have continued to view properties, even those that have closed in the last few weeks. Sadly this has not been possible, hence this statement. Like many other retailers at this time, nationally and locally, difficult decisions have to be made.
Our first thoughts are for the great team of staff we have in the store and every effort is being made to support them. We would like to publicly thank them sincerely for their service.
We would also take this opportunity to say a huge thank all our local customers for their support. It has been a pleasure to get to know many of you. We would also like to take this opportunity to assure all, that had it been in any way commercially viable to remain in the town, we certainly would have taken the opportunity to do this.
We have enjoyed being part of the town and community, so we will continue to monitor the area for suitable property availability, over the year ahead.
Customers wishing to continue to shop with Newlife, can find more information on the locations of our stores and opening times at www.newlifestores.co.uk
We hope the following questions and answers help our local customers, in the weeks ahead.
Q: What will happen to store refunds before the 30th March?
We will continue to offer refunds up to the 30th March on any existing purchases.
Q: I have in-store refund credit, what happens after the store is closed?
The credit has no expiry date and the amount can be spent in any Newlife store.
Q: I need to return an item, what happens after the store is closed?
The item can be refunded at any nearby Newlife Fashion Store. Your statutory rights are not affected.
Q: I have gift vouchers, what happens after the store is closed?
Gift vouchers have no expiry date and can be redeemed at any Newlife Store.
Q: Where is my nearest fashion store?
The three nearest stores:
Newlife SuperStore - Newlife Centre, Hemlock Way, Cannock, Staffordshire, WS11 7GF
Newlife Market Drayton - 9 Cheshire Street, Market Drayton, Shropshire, TF9 1PD
Newlife Heanor - 8 Market Street, Heanor, Derbyshire, DE75 7NR
Q: Can I keep my Newlife Style Card?
Yes, you can keep your Style Card which is valid at any Newlife Store.
Q: What happens to my GDPR opt-in, after the store is closed, I still want my Style Card Benefit emails.
Newlife the Charity for Disabled Children are the ‘controllers’ of the information which we collect about you. We are committed to protecting your personal data, whether it is sensitive or not, and we only process data if we need it for a specific purpose.
Your email preferences and store-centric preferences can be changed by emailing firstname.lastname@example.org
To see Newlife’s full Privacy notice, please visit newlifecharity.co.uk/privacy
Terms and Conditions, Summer Saturday Giveaway:
This competition/draw is open to UK residents only. All participants must enter accordingly:
29/06/20 – Facebook – participants must react with a 'Like' or 'Heart' reaction on the competition post. Prize: £20 Newlife Stores voucher.
06/07/20 – Twitter – participants must RT the competition tweet. Prize: £20 Newlife Stores voucher.
13/07/20 – Instagram – participants must comment #NewlifeBargain on the competition post. Prize: £20 Newlife Stores voucher.
20/07/20 – Facebook, Twitter and Instagram – participants must comment a green heart on the competition post. - one prize of £100 Newlife Stores vouchers.
Terms and Conditions - Spend £50 Take £10
• Take £10 off for every £50 spent• Promotion is valid at Newlife SuperStore & Newlife Yardley only.
• Valid 2nd to 6th July 2020 (inclusive)
• All items are refundable (due to closed fitting rooms)
• This promotion can be combined with other store offers
• Further discounts (i.e. NHS/Blue Light) are not accepted with this offer.
• For a full list of opening times please visit www.newlifestores.co.uk.
• See in-store, or visit www.newlifestores.co.uk for information on refunds.
• Newlife reserves the right to; Close or restrict entry to the store, on grounds of safety & limit the volume or value of purchases, to deter traders.
Terms & Conditions for Gift Vouchers
• Gift Vouchers are redeemable against any merchandise in Newlife Stores.
• Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.
• Items returned whereby the tender has been gift vouchers, the return tender will be gift vouchers.
• Gift Vouchers cannot be exchanged for cash.
• Gift Vouchers contain no cash value.
• For purchases in store, where Gift Vouchers offered have a greater value than the goods being purchased, no change will be given.
• Gift Vouchers must be submitted upon redemption in store.
• Please treat Gift Vouchers as cash in terms of security. Gift Vouchers cannot be replaced if lost, stolen or damaged.
• Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.
• We reserve the right to refuse to accept a Gift Voucher that is deemed to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
• We reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.
• Gift Vouchers are issued by Newlife.
• Gift Vouchers are subject to availability
Our stock is donated to us through our high street and corporate partners. We are unable to disclose which stores donate to us, and whether we have particular items available in store.
We advise that you visit your local store and have a look at the items available. We also have an eBay store where we sell branded/higher value items which can be found at www.newlifestores.co.uk/ebay
- Exclusive offers and further reductions.
- Special event invitations.
- Style Card only discounts.
- Improved returns process.
- Exclusive preview of our premium online items.
- Exclusive preview on certain promotions.
- Get yours for £2 today.
- Terms and conditions apply (see below).
By purchasing this card at the cost of £2, you agree to abide by these terms and conditions. There may be a charge for administration to replace lost/stolen cards. Newlife reserves the ability to withdraw your card without recourse or refund, if the member:
1) Is believed to have been involved directly or indirectly in theft from Newlife.
2) Is identified as trading Newlife products for profit.
3) Physically or verbally abuses, bullies or harasses members of staff, volunteers or other customers.
4) Behaves in a manner that could endanger someone/property or causes alarm/distress
5) Has been previously excluded for other reasons of security or for operation reasons
6) We, Newlife the Charity for Disabled Children are the ‘controllers’ of the information which we collect about you. We are committed to protecting your personal data, whether it is sensitive or not, and we only process data if we need it for a specific purpose. Newlife’s Retail team are here to provide a fashion led environment which is a haven for bargain hunters that exceeds the customer’s needs and expectations. To see Newlife’s full Privacy notice, please visit newlife.co.uk/privacy
Newlife also reserves the right to change the annual and other costs without advance notice.
The card is issued by
Newlife the Charity for Disabled Children, Registered Charity Number: 1170125
Head Office: Newlife Centre, Hemlock Way, Cannock, Staffordshire WS11 7GF
Tel: 01543 468 888 Fax: 01543 505 989 Email: email@example.com
1) Goods which become faulty - Whether the product you purchased was at full price or reduced, your statutory rights are protected. This means that as long as you return the product within 30 days of purchase and the product is found to have a fault, which we believe has occurred after purchase, we will offer you one of the following solutions, as long as you have the receipt or acceptable proof of purchase:
A replacement - if available.
A repair - not on fashion, bags or footwear.
A credit note.
A partial refund by credit note, if you are happy to retain the item and accept no future return will be possible.
A cash or card refund (using the method in which you made payment).
1a) Original faults – Any faults on products, which could have reasonably been seen, at the original point of purchase and have been reflected in the price, are not normally refunded/returned under this policy.
1b) Electrical and battery items – Extended return period if new faults occur. Return within 12 weeks for battery items and 18 weeks for electrical items, as long as you can show the receipt and/or acceptable proof of purchase.
1c) Washing/cleaning issues – Many of the products we sell will have had their washing/cleaning instructions removed. Therefore care should be taken in cleaning/washing, as we cannot accept returns under your statutory rights, if a product fails/is damaged as a result of washing/cleaning. The lack of washing/cleaning instructions is reflected in the pricing.
2) Goods which you have changed your mind about; known as ‘good will’ refunds - With the exception of jewellery, underwear and swimwear, where for hygiene reasons, no refund is given unless under statutory rights; as long as you have the receipt and the ticket/sticker is still attached, within 21 days of purchase, our ‘goodwill policy’ is as follows:
2a) Full price purchases - We give our customers the opportunity to return any/all products that they have paid full price for and which are not part of a ‘promotional offer type’ (see below), as long as you have the receipt and the ticket/sticker is still attached, within 21 days of purchase.
2b) Discounted items - We cannot offer a refund, where the product has had its tickets/stickers removed at point of sale, or where an item has had the ticket/sticker marked down in price or marked with a coloured X, as this makes it a discounted item.
2c) Promotional offers - If your item was purchased at a ‘promotional offer price’, your refund will be based on the four offer types, as below:
Buy One Get One Free - return only one of the items, no refund. Return both items you will receive a full refund.
Buy One Get One/Others Reduced - return only one of the items, we will assume you are returning the reduced item and refund you this amount. Return both/all items, you will receive a full refund.
Linked Savings - (e.g. buy a £6.99 item get a £2.99 item free) you must return both items to get a full refund. If you only return the full priced item, the cost of the free item will be deducted from the refund value.
Multi-Buy Offer - (e.g. buy 3 x £2.99 items for £6) if you return part of this multibuy offer, then you will have the saving deducted from your refund (e.g. return 1 x £2.99 item and the £2.98 multibuy saving, will be deducted from £2.99 refund).
2d) What if I want to buy a promotional item, but I still want the opportunity to return it? - You can if you wish (it’s up to you), choose to ignore the ‘promotional offer’ and pay full price for the item, making it returnable under point 2a above. Please tell the member of staff this is the case when presenting the products at the till. The member of staff will stamp your receipt to indicate this and you have the right to return it, if you wish. However, if the product has its ticket/stickers reduced in price or marked with an X, it cannot be purchased at full price, it is not returnable.
3) Important Information
3a) What is ‘proof of purchase’? - Unless the item is returned under your statutory rights (new fault occurs) we are unable to accept ‘proof of purchase’ from bank statements etc. only the original receipt will be accepted as proof of purchase.
3b) What if I don’t have the receipt or the tickets/stickers are not attached? - If the receipt cannot be presented, but the ticket/sticker is attached, we may offer a credit note (no cash/card refund). If the receipt is presented, but ticket/sticker is not attached, we may offer a credit note (no cash/card refund). If you cannot provide the receipt and the tickets/stickers are not attached, we cannot give a refund of any kind. So please take care of your receipts and the tickets/stickers.
3c) Don’t use and try to return – With the exception of goods returned under your statutory rights (see point 1), if products are returned to us for refund and we have reasonable reason to believe the product has been worn or used since purchasing, we reserve the right to refuse a refund completely or we may offer a sum lower than the price paid.
3d) SuperStore only – In order to process any type of returned product, your store reward card must be presented, so we can confirm it is still in date/valid.
If you have any queries, please ask to speak to the Duty Sales Manager.
Newlife prides itself on providing a first class, reliable and efficient service to all our users. Complaints/feedback are key to monitoring our service and wherever possible we seek to take action to prevent reoccurrence of a problem.
We define a complaint as an expression of dissatisfaction, whether oral or written, about a service or activity provided by Newlife. A complaint can be made up to two months from the issue giving rise to it.
Your complaint will be dealt with by the relevant manager.
All complaints received will be acknowledged within three working days of receipt. We will investigate the matter and get back to you within 14 days. Should we have to, in exceptional and more complex circumstances (for example, if a key member of staff is on annual leave or sick), we may need more time to gather all the information? If this is the case, we will contact you in writing.
A complaint can be made by contacting Newlife on:
Contact details: Newlife, Newlife Centre, Hemlock Way, Cannock, WS11 7GF
Tel: 01543 468888 Email: firstname.lastname@example.org
Charity & Store Operations
Alternatively, if your complaint is related to another area of our work and you do not feel satisfied with our response, then you can contact the Charity Commission:
The Charity Commission, PO Box 1227, Liverpool, L69 3UG
Tel: 0845 3000 218 www.charity-commission.gov.uk
However, if you are still unhappy, then you may wish to contact the Fundraising Regulator. Newlife Charity is a member of the Fundraising Regulator and is committed to the highest standards in fundraising practice. If your complaint is regarding fundraising and you feel that it has been unresolved by us, then the Fundraising Regulator can investigate your complaint.
You must contact them within two months of receiving your response from us.
Fundraising Regulator 2nd Floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH | 0300 999 3407